Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy describes how Cortex Waves Solution (“Cortex Waves Solution,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our website and related communications (collectively, the “Services”). This policy applies to information we collect online and through our business operations, including inquiries, scheduling, and customer support communications.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: name, email address, phone number, mailing address.
  • Booking/Service Information: appointment preferences, service requests, service address, and information necessary to coordinate telecom-related scheduling or support (where applicable).
  • Account/Business Information: company name, job title, billing details (if applicable), and communications with us.
  • Website Usage Information: IP address, device identifiers, browser type, pages visited, referring/exit pages, and interaction data collected via cookies and similar technologies.
  • Marketing and Communications Preferences: opt-in/opt-out status and preferences for receiving updates.

2. How We Use Information

We use information we collect for legitimate business purposes, including to:

  • Provide, operate, and improve the Services.
  • Respond to inquiries and provide customer support.
  • Schedule, confirm, and manage appointments and service requests.
  • Send administrative messages (e.g., confirmations, updates, service notices).
  • Send marketing communications where permitted by law and consistent with your preferences.
  • Maintain security, prevent fraud, and enforce our policies.
  • Comply with legal obligations and resolve disputes.

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: vendors who help us operate the website, analytics, customer relationship management (CRM), hosting, email/SMS delivery, marketing support, and payment processing (if applicable). They may access information only to perform services for us and are required to protect it.
  • Telecom/Carrier or Installation Partners (if applicable): where needed to coordinate availability, booking, installation, or support at the service address, we may share necessary details (such as contact and address information) with relevant partners.
  • Legal and Compliance: if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Cortex Waves Solution, our users, or others.
  • Business Transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

4. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate the website, remember preferences, measure performance, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

5. Communications, Text Messages, and TCPA Compliance

If you provide your phone number, you may receive calls or text messages related to your inquiry, booking, appointment reminders, or service updates. Where required by law, we will obtain appropriate consent.

  • Opt-Out: You may opt out of marketing emails by using the unsubscribe link in the email. For SMS, reply STOP (or follow instructions provided in the message). Message and data rates may apply depending on your carrier.
  • Transactional Messages: Even if you opt out of marketing communications, we may still send non-marketing messages necessary to provide the Services (e.g., confirmations or important service notices).

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. To make a request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. International Users

If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate, which may have different data protection laws than your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this policy was last revised. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Cortex Waves Solution
Phone: +1 503 380 7659
Email: info@cortexws.com
Address: 4633 Coit Rd, Ste 340, Frisco, USA